Investor
Raise a Complaint & Grievance Redressal
How it works
Getting your complaint resolved
If you have a grievance regarding our services, submit the form and our team will take it from there. Here's what happens next.
1. Submit or write in
Use the form, or contact any of the people below directly. Working hours: Mon–Sat, 9 AM–5 PM.
| Designation | Name | Contact |
|---|---|---|
| Compliance Officer | Jitender Kumar | 9868333294 |
| CEO | Manoj Sharma | 9873485885 |
| Principal Officer | Jitender Kumar | 9868333294 |
Address: A-15, Second Floor, Hauz Khas, New Delhi–110016 · Email: ops@alphasnr.com
Approaching us directly first helps resolve most concerns quickly. See the BSE circular (opens in a new tab) for more on this process.
2. Acknowledgement & resolution
We aim to resolve all grievances within 21 working days from the date of receipt.
3. Still unresolved?
Escalate to the SEBI SCORES portal: scores.sebi.gov.in (opens in a new tab)
4. Further escalation
Still unsatisfied? Access the SEBI Online Dispute Resolution (ODR) Portal: smartodr.in (opens in a new tab)
SEBI Regional Office
NBCC Complex, Office Tower–1, 8th Floor, Plate B, East Kidwai Nagar, New Delhi–110023
Tel. Board: +91-011-69012998
Grievance Redressal / Escalation Matrix
Official escalation matrix document, view directly below.